Regulations
We warmly welcome you to BAŁTYK RESORT and wish you a pleasant stay.
The Bałtyk Resort facility is subject to No smoking. Failure to comply with this prohibition will result in a financial penalty of PLN 1,000.
The fee for removing the smell of cigarettes resulting from failure to comply with the smoking ban in the room is PLN 1,000 and is borne by the client.Rooms are rented for days. The hotel day starts at 15.00 and ends at 11.00.
The basis for checking in a Guest is to present to the reception employee an ID with a photo or a document confirming the reservation and, in the case of minors, a document confirming the age of the children (ID card or passport).
A child up to 4 years of age can stay with their parents at the BAŁTYK RESORT free of charge ("up to 4 years of age" should be understood as "up to 4 years of age", however, reaching this age during the stay means losing the right to a given discount. If you want to use it, you must also document the child's age when checking in (ID card or passport)) *applies only to 1 child sleeping with parents per room and only when booking directly through the website www.baltyk.com or by phone.
If the property is not informed about the impossibility of arriving at the start of the stay or the Guest does not report to the property by 22:00 on the day of arrival, BAŁTYK RESORT may cancel the reservation. The fees charged are not refundable.
When renting a room, the guest determines the duration of his stay. In the absence of such a specification, it is assumed that the room has been rented for one day.
The terms of the reservation must be agreed by phone or email and then the advance payment must be made within the agreed time.
Reservations are considered invalid in the absence of prepayment after the agreed date.
Payment for the booked stay must be made upon check-in on the first day of your stay.
Payments are accepted in cash or by bank transfer to our account - the remaining payment for the stay must be made no later than the day of check-in.
In case of cancellation later than 60 days before the date of arrival - the down payment is not refundable.
In the event of early cancellation of the stay, the deposit can be used within 1 year from the date of cancellation in the "Bałtyk Resort" and "Karkonoski" facilities for services offered in the above facilities with a total value of no less than the stay from which the guest is canceling.
The extension of the stay beyond the period established on the day of arrival, the guest should report at the reception. The wish to extend the stay does not bind the Bałtyk Resort and can be fulfilled according to existing possibilities.
Bałtyk Resort ensures room cleaning and towel change every three days.
Bałtyk Resort provides services in accordance with its category and standard. In the event of any reservations regarding the quality of services, the Guest is asked to report them immediately to the reception, which will allow the employees to improve the standard of services provided.
Bałtyk Resort is obliged to respond immediately to comments and concerns regarding the level of services, functioning of facilities, cleanliness and order in the facility.
Due to the fire protection requirements, it is not allowed to use any devices or apparatuses supplied with electricity in the rooms, which are not part of the equipment of these rooms.
After 22.00 no visitors to our guests are allowed in the "Baltic Resort" facility.
Within the Bałtyk Resort, children must remain under the direct care of their parents or legal guardians, particularly on the playground and in the swimming pool.
The curfew is valid at 22:00 to 6:00 am.
When leaving the "Baltic Resort" facility, the key to the room door, after closing it, should be left at the reception.
Parents of young children are required to have waterproof mats to protect the mattress (on which the children sleep) from getting wet and dirty, otherwise they cover the costs of damage.
The Guest bears full financial responsibility for any damage or destruction of equipment and technical devices caused by his fault or the fault of his guests. The facility reserves the right to charge the Guest for the damage caused (a fee for losing a key - PLN 50, a fee for neutralizing the smell of tobacco - PLN 1,000).
Children should be under the constant supervision of their legal guardians while on the premises. Legal guardians are financially liable for any damage caused by the child. Legal guardians are liable for any cases of loss of health of children. Special care should be taken by legal guardians for children while using the pool and playground.
Guests of Bałtyk Resort are responsible for maintaining an appropriate state of culture, sobriety, hygiene and clothing on the premises in accordance with the standards applicable in public spaces.
Persons who are intoxicated and/or behaving in an aggressive manner will be reported to the relevant law enforcement agencies.
In the event of a breach of the regulations, the facility may refuse to provide services to the person who violates them. Such a person is obliged to immediately comply with the facility's requests, settle the amount due for the ordered services and pay the equivalent for any damage and leave the facility.Buffet breakfast is served from 8:00 to 10:00 in the restaurant, and dinner from 16:00 to 18:00 in the restaurant (drinks additionally payable), consumption - only in the restaurant. ( Sandwiches and take-away food will be charged to the room )
Wireless Internet access is free for guests of the "Bałtyk Resort" login and password are available at the reception. Before using, please read the network regulations.
Parking on the premises is charged at PLN 25/day/car
The tourist tax is charged to adults and amounts to PLN 3/day/person.
The property is liable for any loss or damage to guests' property only if such items have been placed in a hotel deposit box for safekeeping.
The property reserves the right to refuse to accept valuable items, large sums of money, items that pose a security risk, and bulky items that cannot be placed in the hotel safe deposit box.The property is not liable for any damage or loss of a car or other vehicle belonging to the Guest or any items left in it, regardless of whether these vehicles were parked in the hotel car park or outside the premises of Bałtyk RESORT Rewal.
Personal items left in a hotel room by a departing Guest will be sent to the address indicated by the Guest at his/her expense.
If the Guest does not provide instructions to return the items left behind, the facility will store the items at the owner's expense for a period of 3 months, after which the items will become the property of the facility. Food items will be stored for 24 hours.
- Dogs are welcome, but must be kept on a leash within the guesthouse grounds for the safety and comfort of all guests. For organizational reasons, dogs are not permitted in the restaurant. Unfortunately, we do not offer room service, so please take this into account when planning your meals.
Payments:
The guest will be charged 30% of the total price of the reservation if the reservation is cancelled after the booking has been made and the total price of the reservation if the reservation is cancelled within 60 days prior to arrival.
Please submit complaints by e-mail to the following address: info@baltyk.com, processing time up to 30 business days.
Settlements for online transactions by credit card and e-transfer are carried out via Przelewy24.
Company details:
Bałtyk Resort Sp z o. o., NIP: 857-193-55-38, ul. Saperska 21, Rewal 72-344, Poland
